- First of all contact a Mectron Service Centre, we will do our best to find a solution that doesn’t imply the delivery of the product. You can find us by web site (contact form), by mail (technicalsupport@), by phone (0039 0185 35361). mectron.com
- Make sure you have at hand serial number of the device and its purchase date. Our Service Centre could also ask you to send (via fax or e-mail) copy of the purchase invoice in order to open a new service ticket.
- I need to repair a mectron product, what should I do?
- Where do I find the serial number (SN)?
- How can I know if my product is covered by guarantee?
- What is covered by guarantee?
- In which cases guarantee is not recognized?
- Who do I contact when I need service?
- How long can I wait before notifying a problem?
- What should I do before sending the device for service?
- How can I send the device for service?
- What is an RMA number?
- Under the guarantee, can I demand a replacement if the product I bought is defective?
- The repaired product is covered by new guarantee?
- Once the device has been sent for service, do I get any info on the repair cost?
- What happens in case the repair cost is not accepted?
- Can I proceed with an in-house repair?