• First of all contact a Mectron Service Centre, we will do our best to find a solution that doesn’t imply the delivery of the product. You can find us by web site (contact form), by mail (technicalsupport@remove-this.mectron.com), by phone (0039 0185 35361).
  • Make sure you have at hand serial number of the device and its purchase date. Our Service Centre could also ask you to send (via fax or e-mail) copy of the purchase invoice in order to open a new service ticket.
  • I need to repair a mectron product, what should I do?
  • Where do I find the serial number (SN)?
  • How can I know if my product is covered by guarantee?
  • What is covered by guarantee?
  • In which cases guarantee is not recognized?
  • Who do I contact when I need service?
  • How long can I wait before notifying a problem?
  • What should I do before sending the device for service?
  • How can I send the device for service?
  • What is an RMA number?
  • Under the guarantee, can I demand a replacement if the product I bought is defective?
  • The repaired product is covered by new guarantee?
  • Once the device has been sent for service, do I get any info on the repair cost?
  • What happens in case the repair cost is not accepted?
  • Can I proceed with an in-house repair?
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